EVEN INSURANCE EXECUTIVES
DESERVE A LITTLE COMPASSION
Journal of Healing – Feb. 9, 2005

By Mary Koch

                You may have noticed; it’s been a while since I’ve slung any muck at the medical insurance industry. It’s part of my self-improvement effort to become a more compassionate person.

            I empathize with insurance company executives. They have a lot to put up with. They have their stockholders, who demand healthy profits. And the politicians, who expect generous campaign donations, not to mention the cost of high-paid lobbyists. And those pesky policy holders, who expect their medical bills to be paid.

            What’s a poor insurance executive to do? If the policy holders get their way, there’s less money for the politicians, who will then pass laws that will threaten profitability, leaving the stockholders tearing up their proxies.

            If that weren’t enough, one insurance company – Great-West Healthcare – has my dynamo friend Kathleen O’Connor to deal with. Kathleen’s extensive research and writing about America’s health care system (her book is called “The Buck Stops Nowhere: Why America’s Health Care Is All Dollars and No Sense”) inspired her to organize the grass-roots reform organization, “CodeBlueNow!”

            Kathleen is devoting all her time and resources to the proposition that there is a remedy for our health care system and it’s up to us – the common folk – to find it. She hears endless, tragic stories from people who have been ill-served by our system – either because they don’t have insurance or because they have insurance that doesn’t fit their needs.

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            THAT’S HOW “CodeBlueNow” came to champion the case of Charlotte, a Seattle-area child who will turn 3 on Feb. 15, but who is not expected to live beyond the age of 5. Charlotte was born happy and healthy, but at 4 months began to have problems. She’s been seen by an array of specialists from Washington to California, but they cannot diagnose her problem other than that she has a progressive neuromuscular disorder.

            She needs a ventilator to breathe. Like my husband, she has a feeding tube. She has no voluntary muscle control and, like my husband, needs round-the-clock care. Also like him, she is aware of her environment and responds positively to loved ones.

            Charlotte’s parents are hard-working, middle class folks who have insurance. The insurance covers Charlotte’s hospital bills, but not the on-going skilled nursing care she requires. Insurance, it turns out, is no guarantee that a medical crisis won’t also bring on financial disaster.

            A recent Harvard University study determined that more than half of the people who file for bankruptcy in this country are forced into it because of medical bills – and an astounding 75 percent of them were covered by health insurance.

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CHARLOTTE’S parents have tried every kind of appeal and bureaucratic avenue to get funding for their child’s care. They have been joined in that effort by Sen. Patty Murray, the vice president and director of Children’s Hospital in Seattle and Charlotte’s attending physician. Children’s Hospital tells CodeBlueNow that Great-West’s response has been unusual. The “overwhelming majority” of insurers work with families to assist with home care, say hospital personnel.

So my friend Kathleen is putting the pressure on. A believer in grassroots power, she’s urging people to write to Great-West on behalf of Charlotte. At her web site (www.codebluenow.com) she’s giving out the name of the company’s CEO, William McCallum; his phone number in Englewood, Colo., (303) 737-3200, and e-mail (care of his media person), loren.finkelstein@gwl.com.

Poor Mr. McCallum. He’s going to need a rest. Maybe some long-term care. Wonder if his insurance will cover it.

            (Mary Koch is full-time caregiver for her husband, who was disabled by stroke in 1993.)

Ó Mary Koch, Omak, Washington 2005